Michael Likhinin P.O. Box 374, Lubbock, TX 79408 Mobile phone: 806.470.7584 Home phone: 806.749.2618 Email: email@michaellikhinin.com Web: www.michaellikhinin.com Objective Business/Systems Analyst position with a major information technology organization that will allow me to add value by using my professional experience and training in systems analysis and design Skills Understanding of systems analysis, design, and SDLC principles. Familiarity with PC hardware and network devices. Familiarity with programming and scripting languages (C++, VB, Java, HTML, XML, SQL, and PL/SQL). Knowledge of Windows, Mac OS, and Linux. Online help, web, database development experience. Single sourcing, usability testing, project management, and localization expertise Professional experience MIS and TC: 2005 Instructional Designer/Network Support, Texas Tech University, Lubbock, TX - Developed web sites for internal and external clients, provided technical support - Created software training courses and evaluated vendor software 2004 Technical Writer/Analyst, Capital One, Richmond, VA - Created user documentation for in-house developed software - Participated in technical requirements and rollout meetings for a major web-based application 2004 Technical Writer/Editor, Innovative Emergency Management, Inc., Baton Rouge, LA - Developed and edited user documentation, proposals, reports - Provided tool and desktop publishing support 2003-2004 Consultant, Cingular Wireless, Lubbock, TX - Conducted usability testing of a key call center knowledge management application - Provided assistance and software training to callcenter staff 2003 Web Developer, JJAEP, Lubbock, TX - Developed Juvenile Justice Alternative Education Program web site - Provided web design training to staff 2001-2005 Graduate Student, Texas Tech University, Lubbock, TX - Completed a number of individual and group writing projects for external clients: Austin Travis County MHMR Manual, TTU OIA Study Abroad Documentation Packet, XML-based single sourcing project STC Houston Chapter Volunteer Recruitment Manual, TTU STC Annual Report , a number of static and dynamic web sites (for complete listing, descriptions, and samples see my online portfolio) - Developed Oracle databases for Celestial Customer Services, TTU STC Job Bank Management: 2000-2001 Manager, Open Gate Intl., Ukrainian-American JV, Kharkov, Ukraine - Developed company?s marketing strategy and management structure - Recruited personnel, oversaw finances, negotiated contracts Teaching: 2001-2005 Graduate Part-time Instructor, Texas Tech University, Lubbock, TX - Taught freshman-level composition courses: Introduction to College Rhetoric and Advanced College Rhetoric 1996-1999 Adjunct Professor, Kharkov National University, Kharkov, Ukraine - Lectured courses in ESL, English Translation, and History of Linguistics - Conducted independent research. Published eight articles on cultural linguistics Education 2001-2005 Texas Tech University, Lubbock, TX MA in Technical Communication, MS in Management Information Systems (graduation date ? May 2006) 2002 U.S. Census Bureau, Washington, DC Network Technologies of Data Collection, Storage, and Presentation Training 2001 U.S. Department of Commerce, Warsaw, Poland Continuous Improvement and Total Quality Management Training 1996-1999 Kharkov National University, Kharkov, Ukraine BA in Finance 1991-1996 Kharkov National University, Kharkov, Ukraine BA in English and French (minor) Professional associations Society for Technical Communication - Texas Tech University Chapter Fundraising and Philanthropy Chair in 2001-2003 - Recipient of 2003 STC Chapter of Excellence and Pacesetter awards Association of Information Technology Professionals Portfolio Select samples are available at http://www.michaellikhinin.com/Pages/portfolio.htm References Available upon request November 22, 2005